Please read these Terms of Service carefully before using the Sheloommom platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.
1. Agreement to Terms
By accessing or using the Sheloommom dropshipping platform, website, mobile applications, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Sheloommom Dropshipping Ltd. ("Sheloommom," "we," "us," or "our").
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
2. Description of Service
Sheloommom is a dropshipping service provider that connects online sellers with suppliers of women's lifestyle products and consumer electronics. Our Services include:
- Access to a curated catalog of dropshipping products
- Product sourcing and inventory management
- Order fulfillment and shipping services
- Integration with e-commerce platforms
- Customer support and seller resources
We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.
3. Account Registration
To access certain features of our Services, you must register for an account. When you register, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete.
4. Dropshipping Terms
4.1 Product Listings
Product information, including descriptions, images, and pricing, is provided for your use in selling to your customers. You may not modify product information in a way that is misleading or inaccurate.
4.2 Pricing and Margins
Product prices are subject to change without notice. We strive to maintain stable pricing, but factors such as supplier costs and currency fluctuations may affect pricing. Your selling price to end customers is at your discretion.
4.3 Product Availability
Product availability is subject to change. We make reasonable efforts to maintain accurate inventory levels, but we cannot guarantee that all products will be available at all times.
5. Payment Terms
5.1 Payment Methods
We accept various payment methods as indicated on our platform. You authorize us to charge your selected payment method for all orders placed through your account.
5.2 Billing
You will be charged for products and shipping costs when orders are processed. Additional fees may apply for premium services or expedited shipping.
5.3 Refunds and Disputes
Payment disputes must be submitted within 30 days of the charge. Refunds are processed according to our Returns and Refunds policy outlined below.
6. Shipping and Fulfillment
6.1 Processing Time
Orders are typically processed within 1-3 business days. Processing times may vary during peak seasons or promotional periods.
6.2 Shipping Methods
We offer various shipping options to 80+ countries. Delivery times vary by destination and shipping method selected. Estimated delivery times are provided for reference but are not guaranteed.
6.3 Tracking
Tracking information is provided for all shipments. You are responsible for sharing tracking information with your customers.
6.4 Customs and Duties
International shipments may be subject to customs duties and taxes. These charges are the responsibility of the end customer unless otherwise specified.
7. Returns and Refunds
7.1 Return Policy
We accept returns for defective or damaged products within 30 days of delivery. Products must be in original condition with all packaging.
7.2 Refund Process
Refunds are processed within 5-10 business days after the returned item is received and inspected. Refunds are issued to the original payment method.
7.3 Non-Returnable Items
Certain items, including personalized products, intimate apparel, and perishable goods, cannot be returned unless defective.
8. Intellectual Property
8.1 Our Intellectual Property
All content, trademarks, logos, and intellectual property on our platform are the property of Sheloommom or our licensors. You may not use our intellectual property without prior written consent.
8.2 Product Images and Descriptions
Product images and descriptions provided through our Services are licensed for your use in marketing and selling products. You may not use these materials for other purposes or share them with third parties.
8.3 User Content
By submitting content to our platform, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for the purpose of providing our Services.
9. Limitation of Liability
To the maximum extent permitted by law, Sheloommom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or data
- Business interruption
- Loss of goodwill or reputation
- Any other intangible losses
Our total liability for any claim arising from or relating to these Terms or our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.
10. Termination
10.1 Termination by You
You may terminate your account at any time by contacting our support team. Outstanding orders and obligations must be fulfilled before account closure.
10.2 Termination by Us
We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Extended period of inactivity
10.3 Effect of Termination
Upon termination, your right to use our Services immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
Any disputes arising from these Terms or our Services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to the competent courts in Shenzhen, China.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes constitutes acceptance of the modified Terms.
We will notify you of material changes via email or through our platform. It is your responsibility to review these Terms periodically.
13. Contact Information
If you have any questions about these Terms, please contact us:
- Email: legal@sheloommom.com
- Phone: 400-888-9999
- Address: Nanshan Tech Park, Shenzhen, China
- Business Hours: 24/7 Online Support
For general inquiries, please visit our Contact page or access our Help Center through your account dashboard.